A refill request for omeprazole (Prilosec) is received, but the prescription has already had seven fills. What should the pharmacy technician do?

In this situation, contacting the prescriber for a new prescription is the appropriate course of action. Omeprazole, like many other medications, is subject to specific regulations regarding refills. Once a prescription has reached its maximum number of refills legally permitted, a pharmacy technician cannot refill it without authorization from the prescriber.

Each state has its own laws regarding the maximum number of refills for prescriptions, and for some medications, refills may be limited to six months or less, requiring a new prescription once that limit is reached. Therefore, reaching out to the prescriber ensures that the patient continues to receive their medication in accordance with regulatory guidelines and assesses whether any changes to the patient's treatment plan are needed.

The other options would not be appropriate. While an emergency supply or recommending an OTC option might seem helpful, they do not address the legality and proper protocol of dispensing a prescription medication that has reached its refill limit. Only a new prescription from the prescriber would ensure compliance with the necessary regulations.